RESOURCES, TIPS, AND INFORMATION ON COVID-19 RESPONSE
Our providers are monitoring the coronavirus pandemic information and relying on the most credible sources. We encourage you to follow the Center for Disease Control for the most accurate and up to date information. Please do not rely on social media.
COPING WITH PANDEMIC ANXIETY
Increased anxiety during this time is not unusual. We are here to help. Our providers are constantly reviewing articles and posting ideas on how to cope. Follow us on Facebook to access our most current, recommended articles and suggestions.
We know many families are stuck at home and unsure what to do or how to cope. Our providers created a document with ideas and links to resources. We will continue to add more to our Facebook page and below.
FAQ'S REGARDING NCFWC'S COVID-19 RESPONSE
ARE YOU SEEING CLIENTS AT YOUR OFFICE?
In order to reduce traffic through the office and comply with recommendations for reducing spread, we are primarily seeing patients via our HIPAA-compliant telehealth platforms. Psychiatry is seeing some patients in-person on a case-by-case basis. Our neurofeedback is still seeing patients in the office on a limited basis. Our therapists are primarily working with clients over telehealth. Psychoeducational and neuro testing appointments are still being held in our offices.
Starting June 8, we will begin seeing some clients back in the office, but limiting these in person sessions to those who have urgent needs, such as needing weight or blood pressure checks or new clients who need to have their initial assessment in person. The majority of our visits will still be via telehealth (phone or video meetings).
HOW ARE YOUR OFFICES BEING CLEANED?
We are following CDC guidelines for how to clean and what to use. Please see our COVID_19 Safety Protocols below. If you have further questions or concerns, please contact our front office at 615-238-9100 xt 100.
ARE YOU TAKING NEW CLIENTS DURING THIS TIME?
Yes, we are still scheduling new clients at this time. You may be asked to engage in telehealth for your intake and follow up appointments.
NCFWC's COVID-19 Safety Protocols
All public spaces, waiting rooms, and bathrooms are sanitized 3x/day.
Hand sanitizer is readily available.
Frequent handwashing is recommended for all staff and clients.
Books and magazines are removed from the waiting room area—clients will need to bring their own toys.
Clients will wait in their cars until the appointment time.
If the waiting room is needed, chairs will be spaced to maintain 6 feet of distance.
Hallways will be one way.
Offices will be configured to maintain maximal space between client and provider.
Many appointments will continue to be done via telehealth to minimize clients in the office.
Providers will see clients in person on alternating days to minimize clients in the office.
Only the client (and parent if applicable) can attend the appointment.
Providers will screen themselves daily for symptoms and temperature.
Clients will be screened prior to coming to the office for symptoms and possible exposure.
Those with symptoms will remain at home, consult their primary care doctors, and conduct visits via telehealth.
All providers and clients will wear masks. Masks will be provided if needed.
Providers will wear gloves when checking vital signs.
We will continue to monitor state and federal recommendations and adjust our protocols accordingly.